Frequently Asked Questions

Question: How long does it take to photograph a property?
Answer: Photography may last from 45 minutes to several hours depending on the size of the property, property condition, and package ordered. We are better able to give you an estimated time frame when we talk with you about your order and specific needs.

Question: Do I need to be present while you are on site?
Answer: It is not necessary for you to be present during the photo shoot, although we realize that some homeowners may feel more comfortable if you are there. If you decide to be at the home we simply ask that you and the homeowner not get in the way of the photographer so that we can capture the best images for you.

Question: Do you have a Sentricard to access properties if I can't be there?
Answer: Yes, we have a Sentricard to get into the property in the event that you or the homeowner are not able to be at the home at the scheduled time of the shoot.

Question: Are you insured?
Answer: Yes, we carry a $1M liability insurance policy.

Question: How quickly will my tours be online?
Answer: Virtual Tours are typically processed within 24 hours of the last shoot of the day. There may be a delay if your tour is shot over a weekend.

Question: Are your tours MLS compliant?
Answer: Yes. We offer multiple viewing formats for each virtual tour. The different formats are viewable by clicking on unique links that we can provide. Each type of tour has a varying degree of feature restriction so as to allow you to use the tour with the most features while still while meeting the requirements of your local MLS.

Question: When will my virtual tours expire?
Answer: Your virtual tours will each expire after a 12 months period of time. Each virtual tour can be renewed on an annual basis.

Question: How many scenes can be included in each tour?
Answer: The tour window supports an unlimited number of scenes in any combination of full 360, partial 360 or still images. If you have renderings instead of photos, we can add them as well or in addition to actual photos. Please see the order section of this website for tour packages and pricing.

Question: Is it possible to exceed the 30 scene limit and if so, how much would the additional cost be?
Answer: Yes, it is possible to exceed the 30 scene limit. Please see the order section of this website for tour packages and pricing.

Question: Can I change the skin and text colors of my tour windows?
Answer: Yes. You can choose any color you wish for the skin and text colors of your tour windows.  Simply let us know your desired color scheme at the time of your order.

Question: If I change my company or contact information, do my tours need to be re-recreated?
Answer: No. If you change your contact information, you simply need to let us know and we will update the changes in your online profile. All of your tours will automatically update and the existing links to the tours will remain the same.

Question: Is there an additional charge for the setup of real estate tour templates/skins by your logo staff?
Answer: There is no additional charge for the setup of real estate tour templates or skins.

Question: How much does an audio narrative clip cost?
Answer: Free streaming audio clips are available. Pricing for audio narration on a virtual tour can be found on our order forms contained on this website.

Question: Can I place a link to school reports and city information on my tours?
Answer: Yes. You can have both a link to school reports as well as a link to city information on each of your tours.

Question: Can I place a link to a map of the property location on my tours?
Answer: Yes. A link to a map of the property is automatically generated.

Question: Can I place a floor plan on my tour?
Answer: Yes. You can add a floor plan image a separate feature button below the view screen on the tour window or you can include a floor plan as one of your images within the view screen on the tour window.

Question: Can I place a printable flyer on my tour?
Answer: Yes. If you have your own flyer, you can e-mail it to us and we can attach it to the tour for you or for an additional price we will customize one of our templates for you.

Question: Where do you link the tours out to?
Answer: We will supply you with the links to your virtual tours so that you can place them onto your website and Realtor websites. If the virtual tour is a real estate tour, it is automatically sent to MRIS at no additional charge. PicturePath is available for a nominal additional fee which pushes the virtual tour to Realtor.com, Homestore.com, Aol.com, and MSN.com.

Question: What is the charge to post tours to Realtor.com using PicturePath™?
Answer: We us a virtual tour technology that is an approved PicturePath™ member of Homestore, Inc the operator of Realtor.com. This means that we are authorized to send virtual tours from our servers to the following websites: www.realtor.com, www.homestore.com, www.msn.com. Homestore, Inc applies a charge for each tour sent to the sites listed above. We pass on this charge to you. The cost is $25.00 each time we send a virtual tour through the PicturePath gateway. All companies that post virtual tours to the Homestore network of sites are charged to do so. There is no charge to upload to Realtor.com if you are a Showcase agent.   Companies that are not an approved PicturePath™ member are unauthorized to send virtual tours to the Homestore network of sites.